To request our WordPress Support Service, please complete the following form, along with payment for your monthly subscription.
Please be sure you are happy with our terms of service before signing up and making payment. Support is paid for monthly in advance. We ask for one months notice to cancel. Please see terms here.
Please complete all fields, if you require any assistance, please contact support@jenlu.com.
Terms of Support Contract
Total Agreement
Jenlu Limited shall provide Client with Services Included in This Agreement on a month-to-month basis. The contract will be paid on a Monthly Basis, in advance. Payment will be due prior to the month commencing, invoices will be sent to the email address given at the time of generating this invoice, unless updated subsequently.
During the duration of this contract, the Client agrees that Jenlu Limited will be the sole provider of management services for the web site, and no other party will have access to or rights to change the web site. If a party other than Jenlu Limited makes changes to the web site, any errors that are created must be repaired and will be charged for at the hourly rate specified above. Minor updates should not exceed more than 50% of the content on any single site page, THE PERCENTAGE TO BE DETERMINED BY JENLU LIMITED.
Deadlines & Deliverables
Jenlu Limited will respond to all management requests from Client within 48 hours on during normal business days, via email or phone, with a confirmation that the request was received, and an estimated completion date for each action item in the request.
Jenlu Limited will adhere to quoted deadlines for deliverables in the management requests at all possible costs. In the event that Jenlu Limited has any issues in delivering on a quoted deadline, Client will be notified via email or telephone with an explanation for any delays.
Additional Services
Any revisions, additions, or redesign requests not specified in this document shall be considered “additional” and will require separate agreement and payment. Jenlu Limited shall advise Client on any work that falls within these bounds. Jenlu Limited holds complete discretion as to what is considered included in this agreement, and at any such time should concerns arise over work not included the client will be notified as soon as possible.
Jenlu Limited may be required to install additional plugins or components in order to complete service provision inline with this contract, in some cases, additional licenses may be required and these will be chargable to the Client.
Cancellation
Either Party may terminate this Agreement on 30 days written notice. In the event both Parties wish to mutually terminate this Agreement, the date of termination shall be as agreed by the Parties without regard to the notice provision. In the event this Agreement is terminated, Jenlu Limited shall work with the Client to facilitate an orderly transition of any work in progress, and deliver to Client copies of all site files, databases or information to facilitate the transition.
Authorisation
Client hereby authorizes Jenlu Limited to access their web hosting account, understanding that provision for full access will be required at all times in order to alllow Jenlu Limited to facilitate the Services Included in this Agreement.
Terms
For our full Terms and Conditions for website design, please check here.